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Give us Feedback

We want to hear any thoughts or concerns you have about our work.

Read our complaints procedure

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West Lothian Foodbank is committed to delivering a high standard of service to anyone who engages with our work. We believe that the best way to improve our service is by learning from the people who use it

We welcome comments, compliments and complaints from the people who use our food bank, referral agencies, volunteers and anyone else we come into contact within our work. These help us to see what we are doing well and where we can make improvements.

Please use the form below to give us as much information about your feedback as possible.

We will acknowledge your feedback within five working days.

We will not respond to complaints that are threatening, racist or offensive.

Read our complaints policy to see details of how we will handle your complaint.

Give us Feedback

If you would like to remain anonymous, please leave blank.
If you would like a response to your feedback, please add your email.
Your information will be treated as confidential and only used for dealing with your complaint, unless you tell us you’re at risk of harming yourself or the information you provide indicates that someone else is at risk of harm, as then we may need to let relevant people know. West Lothian Foodbank is committed to protecting the welfare of all people who interact with the organisation and upholding their right to live a life free from harm, neglect or abuse. While we appreciate you may not wish to do so, we would always encourage you to share your contact details when submitting a complaint, so we can follow this up with you to ensure your or someone else’s safety. Read our complaints policy to see details of how we will handle your complaint.
West Lothian Foodbank is committed to protecting your privacy and will process your personal data in accordance with the UK General Data Protection Regulation and DPA 2018. Information you provide in this form, including any special category personal information, will be used by West Lothian Foodbank for the purpose of processing and resolving of your complaint. Our lawful basis for processing your personal information is our legitimate Interest, and where appropriate your consent. If you would like to know more about your data protection rights or how we process your data, please take a look at our privacy policy.